Terms & Conditions

T & C’s & Returns Policy

These terms and conditions govern the sale of LadyXsize products by us (LadyXsize Ltd) to you on the ladyxsize.co.uk/.com website. These terms and conditions constitute the entire agreement between LadyXsize Ltd and you the customer. Please read these conditions carefully before purchasing LadyXsize products. By ordering our products, you signify your agreement to be bound by these terms and conditions.


LadyXsize products are dispatched from The UK mainland. All purchases made by you are completed and performed in the UK and UK law shall govern every aspect of contractual agreement concerning purchases made from us.

Our Contract

When you place an order on our website to purchase goods from us that constitutes an “Offer to Buy” from you.  We accept this order when we send you an “Order Confirmation” email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Confirmation email, whether you receive that email or not.  LadyXsize Ltd can only accept, process and deliver orders within the UK Mainland and the Republic of Ireland.

Delivery Time 

Orders are dispatched on the same day (for orders received before 12.30pm) or within 24 hours (subject to stock availability – out of stock items will be dispatched as soon as they arrive).

Standard delivery: All orders are delivered using a signed for service. The majority of orders placed before 12.30pm Monday to Friday should arrive with customers within 3 – 5 business days. Estimated delivery periods exclude bank holidays. UK only.

Please bear in mind that these delivery times are approximations and during busy periods delivery may be slightly longer.

Postage & Packaging Charges

All deliveries will be sent as signed for and will arrive between 3 – 5 working days and are subject to delivery charges. Delivery charges apply to all orders (where applicable), unless stated otherwise.

Ownership and Title

All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises.

Electronic Communications

When you transact with LadyXsize Ltd or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the ladyxsize.co.uk /.com website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your legal rights.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control

Returns & Refunds Policy

If you return goods to us, unopened, within 3 weeks of the day of delivery we will refund the relevant purchase price for the item(s). This does not include the cost of postage. We do advise you obtain proof of posting from your local post office. We regret that no refunds will be given on products already opened. As long as the above conditions are met, we will refund the relevant purchase price for the item(s). Cost of return postage which will be met by you, the sender.  See our Cancellation Policy below for more details. This Returns Policy does not affect your legal rights.

PLEASE PRINT THIS RETURNS FORM OUT AND INCLUDE IT WITH YOUR RETURN. Failure to include this form, will make it difficult for us to identify where the return has come from. In this instance, if we are unable to identify this, we may not be able to issue your refund. Physical returns should be returned to this address:

Hille Business Estate,
132 St Albans Road,
WD24 4AE

Please see our Workout At Home (WOAH) Terms and Conditions for our Refund Policy.

Cancellation Policy

We want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United Kingdom distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a period of 7 working days (commencing from the date the goods are received).  However we regret that we cannot accept cancellations for purchases where the item(s) has been opened or where the product is dowloaded.

To cancel an order, written or oral confirmation must be made within this 7 day period. Please email us at ladyxsize@me.com for delivery details or contact 0345 095 0365.

Goods must then be returned unopened within 3 weeks of the delivery date to receive your refund.

For your protection, we recommend that you use a recorded-delivery service and obtain proof of posting from your local post office. You must ensure they are packaged adequately to protect against damage. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

As soon as we receive the returned unopened item(s), we will refund the relevant purchase price for that item.

Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights. 

Limitation of Liability

Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you’ve already paid for items that you haven’t received or that you’ve returned within the agreed time scales and in the required condition. We won’t be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these terms and conditions.

We do not accept liability for any errors and omissions and reserve the right to change information, prices, offers, specifications and descriptions. We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for products/offers which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.

Processing of Your Personal Data

In order to process your order the following may be required:

Your email address is stored so that we can send you an email to confirm that any orders, payments, dispatches and any other transactions entered by you have been successfully processed via our website. We ask you for your telephone number in case we need to contact you about transactions on your account including orders, deliveries and payments.

We may disclose your information to other companies and individuals who we appoint to undertake, on our behalf, services relating to the administration of your account e.g. fulfilling orders, delivering packages, processing credit card payments etc. Any such companies, firm or individuals may not use your information for any other purpose and are required to process the data in accordance with the relevant Data Protection legislation.


This information (and accompanying material) provided is not intended to replace the attention or advice of a physician or other health care professional. Anyone wishing to embark on any dietary, drug, exercise or other lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified health care professional. LadyXsize Ltd strongly advises that anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to taking our products. All images on this website are for illustration and guidance purposes only, actual sizes and shapes may vary. LadyXsize Ltd strives to ensure that information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.

Our Details

For Customer Service Department please email: ladyxsize@me.com